SAHIL SHARMA

Spearheaded enterprise cloud migration initiatives, converting multi-year IT transformation plans into actionable delivery schedules, ensuring timely and budgeted results for complex integration projects.

Guided full SDLC lifecycles from conception through UAT and go-live, driving data center migration efforts by integrating infrastructure, networking, security, and applications without disruption.

Drove the adoption of AI-supported delivery methodologies, leveraging predictive tools and automated reporting systems to minimize errors and reduce overhead, resulting in a 35% reduction in manual labour for project reporting.

Managed RAID registers and conducted impact assessments, proactively mitigating risks for successful delivery across global cross-functional teams and ensuring regulatory compliance.

Directed data center migration efforts, including physical-to-virtual system transitions and hybrid cloud integrations, achieving 3 legacy DC retirements and $1.2M capital avoidance by decommissioning legacy infrastructure.

Redesigned SDLC governance framework and implemented CI/CD pipeline standards, accelerating release cycles by 40% and reducing post-release defects by 30%.

Led Agile transformation for three teams, increasing sprint throughput by 50% within two quarters through structured Scrum ceremonies and effective backlog management.

Renegotiated multi-year managed service contracts and enforced SLA penalties, securing 18% in vendor contract savings and establishing a governance dashboard for trend identification.

Increased resource efficiency and effectiveness by 30% using advanced capacity management techniques, significantly reducing project bench time.

Resolved P1-P4 production incidents via ServiceNow, adhering strictly to SLAs and performing root cause analysis to prevent future issues.

Managed tier-one SOC analysts through coaching, significantly reducing escalation cases and improving first-time resolution rates.

Ensured 99.9% uptime for core network components, including Cisco firewalls and VPN concentrators, across the banking sector.

Enhanced SOC incident response, achieving a 25% faster Mean Time to Resolve (MTTR) for P1/P2 incidents at Nation Bank and RBS Bank through defined escalation paths and T1 analyst training.

Provided tier-one technical support, achieving high first contact resolution rates and customer satisfaction through efficient handling of phone, email, and ticket inquiries.

Configured firewalls and executed authorized changes in client networks, ensuring service continuity without disruption.

Developed comprehensive knowledge base articles, streamlining problem-solving processes for recurring issues and improving team efficiency.

Performed SOC-level network monitoring and security incident investigations, reducing breaches by 20% through timely anomaly detection.

Reported security incidents to L2 engineering teams, facilitating faster threat containment and reducing exposure times.

Enhanced the incident reporting process, improving resolution efficiency by 25%.